Last updated October 2026. This is Maison Aurô's detailed privacy policy. It explains what personal information we collect, how we use and share it, and how you can exercise your choices and rights. The privacy policy linked at checkout, which is based on Shopify's template, covers the same subject, and the two are meant to be read together.
Who we are
Maison Aurô is a dietary supplement brand. Data controller: Maison Aurô. Contact: contact@maisonauro.com.
Information we collect
We collect the following information when you place an order, sign up to our emails, contact us or visit our store:
- Identification and contact data (name, email address, phone number)
- Delivery information (shipping address)
- Payment data, processed by our secure payment processors
- Order information (items you view, add to your cart or buy, and your subscription details)
- Communications with us (for example, customer support messages)
- Device and usage data (such as IP address, browser type, pages viewed and items added to your cart), collected through cookies and similar technologies, including web analytics tools
- Advertising and measurement data collected by pixels from our advertising partners, such as the Meta pixel (Facebook and Instagram). These pixels can receive device identifiers and, where available, contact details such as your email address or phone number.
How we use it
We use your information to:
- process and ship your orders, and manage your account and subscriptions;
- communicate with you about your orders and answer your questions;
- send you marketing emails if you subscribe (see "Marketing emails" below);
- measure and improve our site and services;
- show you advertising for our products on other websites; and
- keep our store secure, prevent fraud and comply with our legal obligations.
Marketing emails
You can subscribe to marketing emails through our sign-up forms or through the "Email me with news and offers" checkbox at checkout. At checkout, this checkbox may be pre-selected in the United States; you can untick it before placing your order. You can unsubscribe at any time using the unsubscribe link in our emails. If you unsubscribe, we may still send you non-promotional emails, such as emails about your orders.
How we share it
- Service providers. Shopify, which hosts our store and processes orders; our payment processors; and our fulfilment partners and shipping carriers, which receive your name, shipping address, contact details and order details so that your order can be prepared and delivered.
- Advertising partners. We use pixels, such as the Meta pixel, to measure our advertising and show you ads for our products on other websites. To do this, we share information collected through cookies and pixels (such as device identifiers, pages viewed, items added to your cart and, where available, your email address or phone number) with these partners. Depending on where you live, this sharing may be considered a "sale" or "sharing" of personal information, or "targeted advertising", under U.S. state privacy laws. You can opt out at any time on our Your Privacy Choices page.
- Shopify enhanced features. To help protect, grow and improve our business, we use certain Shopify features that use data from interactions with our store, with other merchants and with Shopify. In these cases Shopify is responsible for processing your personal information. See the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
- Legal reasons. Where required by law or valid legal process, or to protect our rights.
Cookies and similar technologies
We use cookies and similar technologies. Strictly necessary cookies keep the site working (cart, session, checkout, country and currency). We also use web analytics tools to measure traffic and improve the site, and advertising pixels, such as the Meta pixel, to measure our advertising and show you ads for our products on other websites. These analytics and advertising technologies are on by default. You can opt out of the sharing of your data for advertising on our Your Privacy Choices page, and you can block or delete cookies in your browser settings. For details, see our Cookie Policy.
Your rights and choices
Depending on where you live (for example, under the California Consumer Privacy Act (CCPA) and other applicable U.S. state privacy laws), you may have the right to:
- Know: request access to the personal information we hold about you
- Delete: request deletion of your personal information
- Correct: request correction of inaccurate personal information
- Portability: receive a copy of the personal information we hold about you, in certain circumstances
- Opt out of sale, sharing and targeted advertising: you can opt out of the "sale" or "sharing" of your personal information and of targeted advertising on our Your Privacy Choices page. Your choice applies to the browser on the device you use; if you enter your email address on that page, it also applies to the related customer account. If your browser sends a Global Privacy Control signal, we treat it, depending on where you are, as a request to opt out for that browser.
- Non-discrimination: we will not discriminate against you for exercising your rights
These rights are not absolute and may apply only in certain circumstances. To exercise your rights to know, delete, correct or portability, write to contact@maisonauro.com. To opt out of sale, sharing or targeted advertising, use our Your Privacy Choices page.
Data retention
How long we keep your personal information depends on different factors, such as whether we need it to maintain your account, to provide you with our services, to comply with legal obligations, to resolve disputes or to enforce our agreements and policies.
Contact
For any question about this policy or to exercise your rights, email us at contact@maisonauro.com.