Shipping & Returns

How your order travels, and what happens if it is not right.

Last updated September 2026. Our shipping and return policy is designed to be as simple and transparent as possible.

Free shipping

Shipping is free on orders of $42 and above. Below that, a flat rate of $5.90 is applied at checkout.

Shipping times

All orders are processed within 24 to 48 business hours. Estimated delivery is three to seven business days within the contiguous United States via USPS, so in practice, most orders arrive within a week of being placed. A confirmation email with a tracking number is sent upon shipment.

Where we ship

We currently ship within the United States only. If you are elsewhere, write to contact@maisonauro.com before ordering and we will tell you honestly whether we can serve you, rather than take your money and work it out afterwards.

Returns: there is nothing to send back

If a product is not right for you, write to us within 30 days of delivery and we refund it in full. You keep the product. No packaging, no postage, no return label.

An opened supplement cannot be resold. Shipping it back would cost us both money to throw a jar away, so we do not ask you to. Email contact@maisonauro.com with your order number and one line on what did not work.

The guarantee applies once per customer, on your first order of a given product. Full conditions on our Refund Policy page.

Damaged or incorrect orders

If your parcel arrives damaged, incorrect or defective, contact us within seven days of delivery with a photo and your order number. We arrange a replacement or a full refund at no cost to you.

Cancellation

Orders may be cancelled within 24 hours of placement, before they enter fulfilment. Subscription orders can be cancelled anytime from your account dashboard, with no fees.

What you need to know

United States. Delivered via USPS, three to seven business days in the contiguous United States.
Free over $42. Flat $5.90 below that threshold.
30-day guarantee. Refunded in full, and you keep the product.
Tracking. A tracking number is sent by email upon shipment.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle.