Write to the maison
A human will answer
No bots, no scripts. Questions about ingredients, orders or subscriptions land with our small team.
Before you write
Quick answers
Everything you'd want to know before beginning. Anything missing? Our team answers within one business day.
How fast do you reply?
Within one business day — usually much faster. Weekends, we rest like everyone else.
Where is my order?
Your shipping confirmation email contains a tracking link. Signed-in members also find tracking under each order in their account.
Can I change or cancel an order?
If it hasn't shipped yet, yes — write to us immediately and we'll intercept it.