Last updated August 2026. We stand behind every order, and we would rather keep this simple than clever.
Fourteen days, and nothing to send back
If a Maison Aurô product is not right for you, write to us within 14 days of delivery and we refund it in full. You keep the product. There is nothing to package, nothing to post, no return label to print.
This is deliberate. An opened supplement cannot be resold or redistributed — asking you to ship it back would cost us both time and money to put a jar in a bin. We would rather refund you and move on.
How to ask
Email contact@maisonauro.com with:
- Your order number
- Which product you are refunding
- One line on what did not work for you
That last point is not a hurdle — it is how we find out what to fix. We reply within one to two business days and the refund is issued to your original payment method within five to seven business days after that. Allow two to five further business days for it to appear on your statement, depending on your bank.
The conditions, in full
- The window is 14 days from delivery, not from the order date.
- The guarantee applies once per customer, on your first order of a given product.
- It covers the original order only, not repeat purchases or subscription renewals already delivered.
- Shipping charges, where they were paid, are not refunded.
We have written these limits down rather than leaving them vague, because a guarantee you have to guess at is not a guarantee.
Damaged, incorrect or defective items
Separate from the guarantee above, and with no time limit on your good faith: if your order arrives damaged, incorrect or defective, contact us within seven days of delivery at contact@maisonauro.com with your order number and a photo. We arrange a replacement or a full refund at no cost to you, every time.
Exchanges
We do not process direct exchanges. If you would like a different product, place a new order — and if the first one qualifies for the guarantee, tell us and we will refund it.
Subscriptions
Subscriptions can be cancelled at any time from your account, with no fee and no notice period. See our Subscription Cancellation Policy.