Shipping & returns
From us, to you.
Tracked delivery across the United States in 2–5 business days — free over $42, $5.90 flat under. Here's exactly how it works.
Where we ship
Maison Aurô currently ships across the United States. International destinations are being added — write to contact@maisonauro.com and we'll tell you when yours opens.
Rates & timing
Free tracked shipping on orders over $42. Orders under $42 ship at a flat $5.90. Orders are prepared within 24 hours on business days and delivered in 2–5 business days, tracked door to door.
Tracking
You receive a tracking link by email the moment your order ships. Signed-in members also find tracking under each order in their account.
Address changes
Email us immediately — if the order hasn't shipped, we'll intercept it.
Lost or delayed parcels
If tracking shows no movement for 7 business days, contact us: we reship or refund, your choice. Transit risk is ours, not yours.
Returns
Under our 30-day guarantee, no return shipping is ever required — see the Refund Policy.
Tracked delivery across the United States — $5.90 flat under $42.
Not convinced after a full cycle? We refund the jar, no questions, no returns needed.
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Heavy metals, microbiology and label accuracy verified by independent labs.